Halfords Customer Service, car radio removal tools

Here’s a small tale of woe which I should have written about earlier, concerning Halfords in Bishop’s Stortford.

When I was fitting my Dension ICE>Link into my car, I needed some radio removal tools. I checked around and found pictures of what I needed – flat bladed tools which inserted into slots underneath the radio to release it and allow me to fit the wiring harness.

I rang Halfords in Bishop’s Stortford and spoke to a salesman there, describing my car make and model, the radio and even describing in small detail the type of tool I’d need. I pointed out that I definitely didn’t want the round tools, a bit like the wire from a coat hanger, I needed the flat blade like tools suitable for my car. He checked his stock and told me that he had five sets in and that they were suitable.

So I drove all the way to Stortford.

When I got there the person I had spoken to had gone for lunch, and I was left with some other chap. I described the phone call and he pointed me to the shelf where the tools were, and happily handed me one of the five packs of round tools that he had there. I explained that I needed the flat blade type of tool, whereupon he became vague… “erm… I don’t think we, er, stock those…”

Imagine the conversation after that –
“but your chap said…”
“ah, yes, but he’s on lunch”
“but I’ve had to drive all the way here…”
“sorry mate, not my fault…”
“Do you have a complaints department?”
“Erm… well, we do have some of our own tools you could borrow…”
“OK – sounds helpful – I’m parked behind your store, what have you got?”
“These” (showing me a similar tool to what I described over the phone)
“OK – can I borrow those for a few minutes then?”
“You’ll need to leave a deposit…”
“a deposit – we can’t lend those out to just anyone”
“so let me get this straight – I’ve driven all the way here at my expense, on the assurance of your member of staff, to find that I have been mislead and that instead of you being helpful you want to now suggest that I am untrustworthy enough to want to steal a tool that I need to use for less than two minutes, in the car park behind your store?”
“it’s company policy”
“about that complaints department… I will be sure to ring them, and to let everyone I can know about the appalling way that you have treated this situation!”

So – consider yourselves told… and be very careful if you ever feel the need to go into a Halfords store!

85 thoughts on “Halfords Customer Service, car radio removal tools

  • 10 July, 2009 at 8:45 am

    just tried to phone branch having had phone put down twice tried customer service number above that was posted what a surprise its not a valid number,took my sat nav into sutton branch was told takes 2 weeks to repair {still under 1 yr old { keep saying fateal error now wont even turn on}that was 4 weeks ago phoned last week was told they waiting for part should be 5 more days a week has pasted still no sat nav phoned yesterday was told they would phone me back 20mins havent herd a thing i just want a sat nav so i can use for work have sent paper & ink for aa route planners for last 4 weeks iove had enough why can they replace or refund was my money that i spent in there store

  • 5 August, 2009 at 4:09 pm

    I have been having unbelievable trouble with Bikehut in the Harrow branch of Halfords.
    On the 30th June I took my mountain bike into the store for an overhaul. I explained to them exactly what I needed to be done in the minutest detail. I was told by the supervisor that they were busy and so it would be about a week before they could do the work. I asked if I could leave the bike with them and they kindly agreed. I was given a date of 9th July to pick up the bike.
    On July 9th I called the store and asked if the bike would be ready for collection that evening. I was told that they needed parts and had had to order them in. While a quick inspection would have told them that on the day I took the bike in, I was willing to forgive that as they had told me they would not start the work until July 7th.
    Over a week later – having heard nothing – I called to find out how they were getting on. I was told that the parts had arrived days earlier but they had not started the work as the bottom bracket also needed replacing and they needed my go-ahead for the work. When asked why they hadn’t called me I was told they didn’t have my contact details. This despite the fact that I gave them both my home and office numbers when I took the bike into the store.
    They told me they would be starting the work the following day now they had the go-ahead.
    Over a week later, once again having heard nothing (I’m a patient man) I called and asked how they were getting on. I was told that they had priced the work and it was going to come to over £100 so they wanted to get my go-ahead before doing the work. I was well aware at the outset it would be over £100 and for a bike that I ride every day, this does not concern me. Once again I asked why they had not contacted me to keep me in the picture and I was told that they had tried. This despite the fact I am in the office all day every day, and there are answer machines on my home and work phones. At this point I begged them to keep me updated and inform me early of any further problems. This was last Thursday (30th July).
    On Monday I called once again and spoke to the Bikehut supervisor. He told me they hadn’t started yet as a couple of urgent jobs had come in. I told him my job should be a priority at this point and told him I was expecting it to be started that day. He said it would be.
    Yesterday afternoon I called and asked if it was finished (knowing the work is half a day max) and was told that they were half way through. I said I would be expecting a phone call at 5.30pm telling me it would be ready for collection otherwise I would be collecting the bike anyway. I was told they could not guarantee the work would be finished and I could collect the bike if I wished.
    5.30pm came and went and no phone call. In fact in the five weeks that I have been waiting I haven’t received a single phone call from them updating me on the situation. It is now 1.29pm on August 5th and still they haven’t contacted me. I have now decided to wait until the store manager is back in (tomorrow) and make an official complaint to him (as well as head office). I have no intention of paying for the work carried out, even if they do finally complete the job.

  • 22 September, 2009 at 8:41 pm

    you all dont understand that it is not halfords staffs fault due to the low staffing levels, they get paid £5.75 p/h which is less than a mcdonalds staff get paid where they have very high staff levels and less stress on their shoulders and serve you a fecking burger (unskilled) give um a break

  • 23 September, 2009 at 7:41 am

    Thanks ‘anon’… an interesting perspective, and I’m sure there are plenty of good Halfords employees. Trouble is, they stay very much out of sight!

    If Maccy D’s is such a good employer, and a Halfords staff member can increase their wages, why do they stay at Halfords? And if they do it because they love thier job, why are they so often rude, ill informed, unhelpful or just appear to care less? I’d have thought that if you like the job you’d do it to the best of your abilities…

    Oh cripes! What if they *are* doing it to the best of their abilities, and all we get is rude, surly and unhelpful staff? Doesn’t look too good when you put it like that, does it!

    So where are the good members of staff from Halfords? Which stores have excellent managers, good customer service and go out of their way to help? Let’s list those ones and see where in the UK we should go if we need to go to a Halfords store.

  • 26 September, 2009 at 9:23 pm

    I understand that some of you will have had bad experiences in certain halfords stores, but then havnt you in other stores as well? I have worked in halfords for nearly two years now and am currently training to be a building services design engineer. All of the employees in our store are in full time eductaion either at university or college, some are doing a degree in law, i would not agree that all halfords employees are ‘Retards’. We will always try our best to help you but we are not all mechanics or specilists, we get no training from halfords and are all expected to learn it ourselves.

    I think everyone who has a bad experience with halfords should get in contact with our customer services department as they are very good normally. Just remember we are expected to know everything about cars from electronics to parts, seat covers, motorbike components and a whole host of other things we cant all be amazing in every field of the products we sell.

    The main problem with halfords is not the employees but the employer….. no training, lack of management, poor computer system and very poor staffing levels!!!!!!!!!……..has anyone ever been in a halfords that has enough staff to cover the whole store??

  • 26 September, 2009 at 9:27 pm

    And one more thing…. i have never had a complaint made against me in nearly two years, i have only ever had letters thanking me and halfords for a very helpful service.

  • 17 November, 2009 at 3:12 am

    If you wanted to borrow some audio keys thats cool id let you, because I dont honestly give a **** about the job or you and pretty much all staff where i work dont like working there, but who would honestly?

    Its chain retail store… ever worked in in one hal?

    Also the dirt jump bike, ahhhhh so many idiots do that if you want to do jumps buy a proper bike.

  • 17 November, 2009 at 5:12 pm

    I laughed out loud when I read that one, Heh… thanks! I have actually worked in retail, but many years ago when I was young and enthusiastic for sales… plus it was a niche retailer who has now developed a chain but at the time only had one outlet. I guess it’s like working for any large organisation where policies are made that affect your daily working life, but don’t actually make you feel any better about the work you’ve got to do. I definitely understand the importance of customer care, mind you – and that’s where Halfords seem to come adrift so often.

    The fact you don’t care about me doesn’t bother me, and I appreciate your honesty, but it does signify much of what appears to be wrong with Halfords in general. You don’t care about the job… what are you doing there when you could be working in nicer retail outlets? What’s keeping you in the shop?

    I dare say much good work is happening behind the scenes in terms of staff training at Halfords, but it needs to be consistent, and it just isn’t. Remember though, my original post is several years old… things change.

    As for the dirt bike – that’s a simple (but costly) error, but one that’s linked to the way these things are often advertised. A bit like buying a ‘Buzz Lightyear’… it can’t actually fly, no matter what the adverts suggest. If you’re in retail you see this kind of thing all the time and know to watch out for it. If you’re not, you can get caught out.

    Thanks for provoking the discussion again – a great comment.

  • 24 November, 2009 at 2:55 pm

    I love Halfords (Y)

  • 9 December, 2009 at 11:10 pm

    ok ive read a lot of peoples comments and i do under stand the stress u some times have but please learn this ok, 1 there is over 10,000 diffrent products in the store , 2 some shops have as i put it noobs or chavs comming in starting shit or nicking stuff , halfords staff try and do there best to know every think in the store , aka makeing paint , number plates , ordering stock, fiting services eg. cd playas , subs, amps , hand free kits , tvs , sat, navs and more and thats just music desk , theres roof bars , trailers , tail gates , roof boxes , bulb fits , allloys , body work , and a lot lot more , halfords is a company witch not on

  • 30 December, 2009 at 9:49 pm

    We had some appauling service at the Halfords Breahead Branch, we tried to purchase a baby car seat the Maxi Cosi Isofix, the most expensive one, after going to our local branch in Shettleston the staff could not have been more helpful, however they did not have this in stock they checked and told us that East Kilbride or Breahead had them, travelled to East Kilbride had to wait around for an hour until the ONE memeber of staff who deals with this department returned from lunch, she also was helpful however then advised us although this was showing available on their stock list, there was none in store, however Breahead had 6. The next day 30th Dec 09 we travel all the way to Breahead to be told again the ONE member of staff who could help was going on lunch, she actually passed us on her way out and informed her Manager there were 4 isofix seats in store!!! and we would need to wait an hour, sound familar. After an hour we return to see the memeber of staff who could help a Julie Breaden, as soon as she saw us before we could open our mouth she informs us she cannot fit the seat for us because she had already done two that day and had got wet!!!!!!! hello!!!!! in this current economical climate Halfords staff apparently decide when they can’t be bothered to service their customers. After a lengthy discusion we left with the customer services number. On phoning them still no joy, they phoned the store and seemingly in “Halfords World” 6 inches of snow had fallen this was the reason it could not be done due to Health and Safety regulations, there was no snow!!! we then asked for the Area Managers number “Company Policy” states they are not allowed to give out this “Top Secret” information, so asked that our number may be passed on for the person to call us..you guessed it…NO CALL. To say we were fustrated and extremely annoyed would be an understatement. If there is anyone in Halfords in authoiry that reads these comments you should be ashamed at the way customers are treated at some of your stores, and l can guarantee we will never buy from any Halfords again, and will spread the word to all l meet, save yourself the hassle and go to a store that wants your custom .

  • 5 February, 2010 at 3:40 pm

    I apoligise on behalf of the sales assistants that you recieved your service from. Working for Halfords for nearly three years now i understand where you are coming from. Minority of our employees can come across as rude or ignorant. However majority of us are the opposite. We also get frustrated with the same thing as their collegues as it puts a bad impression on us as well as this it shines off in the work that they do in terms of tidyness and presentation of the store. On the flip side I do not know these individual employees personally so it may have been a case of they generally did not know, they should off got help however as human nature people do not like to admit defeat. In terms of the lending out of tools, granted you may not have stolen them if we lended them to you, but quite a lot of the time we do have our tools taken. Usually the deposit is something like a key, credit or something with value which would then be placed in a safe and secure location and returned on the return of the tools. In terms of the baby seat fitted it is down to the stores duty manager whether he feels that the car park is safe enough to provide outside services on. If an injury was to occur then it could turn into a legal mater. Like with any job, there is always health and safety aspects which are prevented. Sorry i just read your comment again and realised that you said there was no snow. Il leave the previous in as it is likely to affect someone, as we had to cancell many fits as our car park turned into a sheet of ice. I apoligise that you were turned away due to it raining, personally I would have done so would most of my colleagues, she should have put a jacket on and waterproof trousers, MAN UP i say. For the fitting of the dension kit, due to busines after the christmas period unfortunately delays do occur, and 4 weeks granted is a long time but there are customers who may have to wait longer as many people get stereos/ipod kits/handsfree kits for or after christmas and many of which would like them fitted. Lastly for the bike, im afraid after 6 months of use it is highly possible if used for dirt jumps that accidents like that would happen. No matter what bike you ended up buying, granted some are better than others, the likely hood of something like that happening, which is fairly minor being a trials and dirt rider myself, is quite high. Its the general risks taken when riding jumps as the impact can loosen things or if a fall occurs can eventually weaken components. However it may have been or may have not been your fault so i sincerely apoligise about the comment you were made he should have rephrased it and explained why they couldn’t fix it as opposed to saying its out of warranty.

  • 16 March, 2010 at 10:29 am

    As a halfords employee for about 10 yrs i’ll tell you whats it’s like on a typical day,now let me see,we usually have 3 members of staff in to run the whole store! that consists of 1 cashier,1 on bikehut and 1 on the shop floor,oh dear it’s approx 2pm 1 member of staff has gone for lunch,mmm,oh dear the phone is ringing there is a queue at the till i have a customer who either wants to buy a satnav but i cant really leave the shop floor to go out the back to get it for him because that would only leave 1 member of staff on the shop floor and he is at the very back of the shop on bikehut,or a customer has a problem with a satnav but i have no staff i can call to help him! whilst serving the queue of customers one of them wants some brake pads etc.oh dear i have no staff on the parts desk,i have to look it up on my computer,which takes time and the customer behind who just wants to pay for an air freshener isn’t happy! we dont have the brake pads in stock so i will have to order them(which takes more time)the queue is getting bigger i still have no staff to help me out!! by now customers in the queue are either giving me evils or leaving their stuff behind and walking out followed by a sarcastic comment aimed at me,sometimes i do bite back and tell them if they are not happy to contact head office and tell them.Next thing is that a customer wants something fitted but i cant offer him that service cus YES YOU GUESSED RIGHT,I HAVE NO ONE TO DO IT!!! this is just a typical day in halfords,so before you start sl***ing halfords staff take a step back and realize that we work our arses off for the company and try our best but we can only do one thing at a time because we dont have enough staff.If more customers put their complaints to good use by telling head office what the situation is like in the stores then maybe we would be allowed to have more staff,more staff = happier less stressed staff. Oh and by the way i never did get round to answering that phone!!!!

  • 9 May, 2010 at 6:35 pm

    I am a professional engineer of 29 years (and a Halfords Trade card holder) as all of us do tried to save a little cash where possible
    So bout 10 months ago I purchased a set of Halfords Advanced Flex Ratchet Spanners as opposed to my usual Snap-On or Facom Etc. and at the time of sale was told that they had a life time guarantee
    And i could just return them for exchange if faulty (no mention of having to retain till slip)
    So when the 17mm started to slip badly causing some bodily injury I may add I took it back
    To the Newton abbot branch to be told that Shane (the manager) would not change it for a working one?
    I asked if I was supposed to keep the till receipt for life even if it fades in 2 years and was informed he could do nothing without the chit
    So not only are the items substandard but there items are miss sold and they do not honour there guarantee
    I asked for scissors and cut up my trade card in his face and will not recommend or use this company
    For any future jobs or items at all I get far better service from Autoquipe

  • 14 June, 2010 at 10:37 pm

    I was advised by an assistant at a Halfords store to put 6 litres of oil in my car! So I did! Following this came clouds of white smoke and my car started to go wrong. Since then I’ve spent a fortune trying to fix the problems, new HG, cam belt, water pump, seals..yawn list goes on and 2 days out of the garage more problems! Every mechanic I speak to believes this is where my problems started…. just waiting to hear if they will foot the bill for my misery!

  • 15 June, 2010 at 10:01 am

    Victoria, if the nice man in halfords had told you to go and jump off a cliff would you have done it? Why should Halfords have to give you compensation, surely its common sense to put some oil in and then check the dipstick to see how much more you need to put in, not just pour tonnes in and hope it works!!!!!

  • 18 July, 2010 at 8:59 pm

    What a load of whingeing gits, and they say women are moaners. Get a life!

  • 18 July, 2010 at 9:01 pm

    Heh… you’re all heart, Steve… don’t happen to work for Halfrauds do you? 😉

  • 14 September, 2010 at 2:03 am

    Returned my (admitedly – should that have two T-s? – cheapo, hahahahalf price) £50 radio to that big shop. Took my “certificate” stating date of purchase and repair “usually in seven days”, with me. Became “seven WORKING days” according to poor (sorry, pleb) manager. LOL, now nine days with no sign of my unit. Major fun tomorrow…

  • 14 September, 2010 at 2:09 am

    Sorry Halfords employee above; I didn’t read every post: you’re a wage slave like most of us. Big store is usually empty of staff in Ellesmere Port also.

  • 14 September, 2010 at 10:02 pm

    Halfords just replaced my broken radio with a new one – despite the promised “return” of my repaired set today it turns out my cd player hadn’t even left the store! LOL! What a way to run a business..

  • 17 September, 2010 at 8:47 am

    Bought a new twist grip gearchanger from Halfords…. and under advice from them… a set of Allen keys to fit it.

    Set did not include the key required for the job.

    Nice one

  • 24 January, 2011 at 12:46 pm

    Hi, i’v been reading through the posts on here and i feel compelled to retort. As you may guess i’m employed by Halfords plc and ironically i actually work in one of the stores mentioned previously. despite joining the store after the date of concern.

    Now it would be all to easy for me to become defensive and go over the same old lines we use in defence but i feel theres only so many times you can flog a dead cat. needless to say that doesn’t mean i don’t believe them to be true in most cases.

    Having read every post on here to see where stores or individals may be going wrong i’v come to believe that in most cases there is one common factor involved and that is lack of understanding and the communication of it.

    I can honestly say that many people are to quick to assume the worst based on one out or character action. If your partner were to act out of character and do something you didn’t like would you tear up your marriage certificate and vow never to speak to her. Of course not it was a one off or something that happens occasionally but you are willing to forgive because it isn’t the norm. Many of you have already stated that normally you get good service or you have described recieving good service from an individual or store before it turned bad. My point being as soon as something negatives happens all the good is forgotten and i think people should take a momment before assuming that all future experiences will be just as bad essentially what your doing is throwing your toys out of the pram because you havent got what you wanted.

    As for the lack of understanding a good 3/4 of the complaints against stores have been due to a warranty fault or problem with a product, have they not?

    one for a professional spanner and 2/3 for faulty electrical devices. now i can honestly say that having read your concerns on here that none of these individuals know their rights and therefore what stores are allowed to do. A company is legally allowed up to 28 days after the first month of purchase to repair or replace the product, depending on what is more economically viable for the company. One of you stated how you were going to have complain about the store a mere 9 days after taking it in. Those guidelines are set down by the government and i don’t necessarilly agree with them myself but they are there to give consistancy so what right would an individual have to complain when we do are best to ensure a turn around time of 10 days in most cases?! See how when you have all the information it doesn’t seem so bad.

    Now i understand that not all of them are justifiable and if anyone wants some clarification then i would happy to talk them through there individual experiences.

    One gentleman decided to cut up his trade card in the presence of the manager after being refused a replacement spanner, which is indeed covered by our lifetime warranty. similar to the one snap-on “used” to issue on all their tools. First of all cutting up a free discount card is hurting no one but the individual. As for the term of the warranty, all cards and information on the warranty clearly state that only fixed and “not” moving parts are covered. So taking that into consideration reciept or not is irrelevant. Although technically the company does have a right to request a proof of purchase on any tool because of the extensive warranty being offered. That being said tho most stores would have happily swapped it over irrelevant of Proof of purchase. Myself included.

    I believe customers to genuinely to be our number one priority as a company and not just given our current financial climate as a country but becuase without people like yourselves making purchases we wouldn’t have jobs and even more importantly because you are people are you deserve as much respect as i have to offer.

    Unfortunately we do get some inconsistancies across the company where management techniques and abilities do vary. Regardless of this tho i know that i would love to here from customers on a more regular basis. I love it when a customer takes there time to come up to me and comment on something we have done really well as a team and likewise to highlight something that we may not be doing as well. For two reasons one to give me a chance to explain or talk it through, and reassure you of our positive intentions and so that if certain practises are going on that may need curtailing i can do so with immediate effect. As vodaphone say “it’s good to talk”.

  • 13 April, 2011 at 10:28 am

    Halford (Alperton) I have been to other stores in HALFORDS but believe me boy you guys are very lucky cos if you were in Alperton store. The manager there Alan or something his name would eat you alive. He is rude and will shout ….. And arrogrant .I have never seen any one so rude once entering a store please try to go other store give this a miss. I have been there twice and it happened twice all because I want to buy something there. I read similar post against him

  • 13 April, 2011 at 7:42 pm

    Just a quicke , i have been installing car audio , phone kits etc for a profession for 24 years and the amount i have to put right , that the people at halfords fit runs in to 100 over the years . profesionals my arse .
    But you can blame the staff they have had little or no traning on most things you can only blame halforda upper management who claim they can fit when most of their staff
    have little or no traning at all and i am soory their is lttle or no traning avalable .
    No substitue for experance sorry guys stick to selling air freshners..

  • 20 May, 2011 at 4:56 pm

    Halfords are a one stop shop for everything to do with bikes and cars. Bikes and cars are specialist subjects in them selves, then there are the sub categories e.g. car audio. For one store to specialise in every area is impossible. I work for a Halfords competitor that is a specialised in car audio and installation. I do this as car audio is my hobby and I’m am proud to say that i have a good knowledge of the subject. You will NEVER find every answer about a product by going to Halfords simply because they dont know or want to know about the products they sell. This is by no means a dig at the halfords staff, they can only work with what they are given. If you want a specialist service such as bike repair or car audio, why not go to a store that specialises in this? It may cost slightly more but it is the service that you pay for! Halfords sell products in large quantities at low price whilst keeping staffing to a minimum to increase profit margins. This business model does not promote 1 on 1 customer service or great after sales service. I only use Halfords when i know exactly what i want and that it will not go wrong. This is simply because i dont expect the staff there who perhaps work 2/3 days a week whilst at college to have the indepth knowledge to help me find the right products. There are exceptions to the rule but they are few and far between.

    And for the guys with faulty items that have been waiting a while, the law is very lax in how these things are dealt with. Alot is at the stores discretion and time frames regularly exceed 10 days simply due to the fact that manufacturers are slow to repair or examine things. Granted that Halfords can probably afford to swap your stereo without checking it first but a company policy unfortunately has to be fair on all customers. Yours may have become legitimately faulty but the next guy may have damaged it through his own fault, the only way to determine this is to allow the manufacturer to decide.

  • 23 May, 2011 at 12:36 am

    This post is aimed at all the Halfords employees who have stated lack of staff for poor customer service. I stood in Halfords today for 45 minutes for a stereo I have paid in full for and waited two weeks for delivery of stock. I had to wait 10 minutes to be served whilst three staff members were stood having a chat (in store so assume not on a break) and another who walked past and ignored me. Then I was served by a young girl who went to both deputy manager and main manager who was ”in but not in because he was doing stock” for help because my order hadn’t arrived. Each time they sent her back with different fob offs. She was lovely and helpful and quite frankly made to look daft by her managers.

    Needless to say, when I actually got to speak to the deputy manager he took my number, gave me a speech about the warehouse being rubbish with no word of apology about my wait etc. Doesnt suprise me since he was the employee who walked past me earlier! He then told me online orders have no collection date, more the customer has to call to check stock arrival. Lucky for me, I had the email on my phone stating delivery date and collection times to suggest otherwise.

    I did call customer service to be advised it’s the stores job to call customers and advise orders have not arrived. I made a complaint that will be passed to the store manager, same guy who was in store but not in store because he was doing stock. Basically couldn’t be bothered to deliver customer service. So I guess sod all will be done.

    Now to all the Halfords staff ranting on here. Don’t take it out on the customers because you hate your job and you have crap managers. Whether you get paid min wage or not, you get paid to deliver a service. I have not once witnessed staff shortage at this particular store. I have witnessed three lads so bored, they decide its a good idea to look at their phones and call each other C==K suckers. lovely.

    And to all the Halfords staff who actually want their job. I feel sorry for you and good on you for being better than your colleagues.

    To date, still out of pocket £109.99 and no stereo to show for it. Wonder if I’ll actually get a call tomorrow?

  • 23 May, 2011 at 7:51 am

    Humm u appear to be blind!! If you have never noticed staff shortages in Halfords. You must either be thick or not understand retail !!! I admit that if there were three assistant stood around that you shouldn’t have had to wait and that is something that does sadly happen in some stores as Halfords employ people who couldn’t give a f***. But surley if you were getting that annoyed and had been waiting long enough you could have walked over to them?!?!? Managers in Halfords are worse than the staff as they do consistently make random decisions and make us ( the guys on the shop floor) look stupid, but that’s not our fault, it’s the managers and head office! Rung up customer services and demand to soeak to a manager there, demand some sort of compensation for the troubles encountered but stop taking it out at store level as we have no control over deliveries. Again that is head office being s***, the other day I opened a box of newly delivered bulbs to find most of them were smashed! Just another example of how crap ho are!!!!

  • 23 May, 2011 at 9:23 am

    Me. If you read my post you will see.
    I called customer services, made a complaint. They advised me its store job to call customers and advise on failed deliveries. I have worked in retail, for three years in fact. I then moved on to better paid and treated jobs. So yes, I do understand retail. I understand it’s busy tiring and underpaid. Which is why when in store I am very patient and never rant or rave even in these situations. I have been rated and raved at in the past from rude customers who expect the red carpet treatment. Having said that, you still have to provide a service to all customers whether rude or not.

    As for walking over to the chatting staff members. I was waiting at the parts desk, someone is working that desk I assume? therefore whats the point me walking over to staff members having a grand old time on the shop floor? They would just say oh yeah he’ll be with you in a minute. Secondly staff members job to attend customers not customers job to seek you out for service!! Also once the helpful young girl came over and was dealing with me, wouldnt it have made her feel even more stupid if I went to a different member of staff and undermined her?

    I think you will find ”me” people can be reasonable, if you make an effort and attempt to help them whether your fault or not you’ll get less angry customers slagging off halfords staff on these forums. AND less having a go at you in store.

    For example and back to my purpose for returning here. I had a call from deputy manager today. He has tracked stock from a different store for all three customers in the same situation. As i don’t want to wait, I have suggested to have a different model. He agreed and said they can transfer payment over in store and I will get my unti today. YAY. Now, if I had received a call advising my item hadnt arrived but not to worry I can have a different model or wait until it comes in. Even though I have waited two weeks, this whole situation could have been avoided could it not?

    So I would say, instead of blaming everyone and calling them thick or blind, put yourself in the customers position and do your best to help. You will get treated much better for it. Another example if you want? They young girl who tried her best to help, I was very patient and calm with her. It wasnt her fault afterall and I could see her trying and getting nowhere with management. When I did complain and speak to customers services, I made a point to state how helpful she was and they assured me it had been noted as a compliment for her. I will be calling customer services again to advise the assisant manager came through (in the end after complaining) the situation is rectified and I am now satisfied with the outcome.

    I’m not going to get into a back in forth with you, as your attitude is a shining example of why customers are unhappy with certain staff at halfords. I would only suggest, if you hate it and cant be bothered, get another job. Customer of halfords everywhere would be better of if the bad staff were replaced with people who wanted the job.

  • 23 May, 2011 at 9:41 am

    Did I ever say that I didn’t want or like my job? I have been reconised as one of the best employees in my area. I have a degree in automotive engineering from one of the best universities in England. I have never once had a complait made against me and very rarely do I have a customer complaining to me that I have not provided a level of customer service that is acceptable. I am disgusted by Halfords as a company as they give no help/ support/ training to their staff. If I didn’t have the background that I do I wouldn’t have a clue there, there just lucky to have me!! So before you Sartre saying that I suggest u think !!

    As for customer services all I was suggesting was that u should ring them to demad compensation. U would have probably got a voucher to spend to make up for the trouble you have had, because as I said it is not acceptable. I was not blaming everyone, I was saying that if you have never noticed under staffing in your local Halfords then either they are the only store in the country that doesn’t have the problem or…….

    Not all Halfords employees are like the ones u describe, many in my store are working towards automotive qualification at their local college ( not through Halfords may I add) we have two parts guys who have been garage managers for well known car manufactures so before you go blaming every staff member just consider that there are some good guys out there!!!

  • 5 June, 2011 at 10:26 pm

    So two years back im at college learning to drive could do with some cash to pay for insurance tax ect. My local halfords has an opening in bikehut .Minimum wage but still im only 16 its enough to live on. Job interview. we strive for excellent customer service and offer full training so every member of staff has a good amount of knowledge in the department . im thinking great as a keen cyclist i would like to have a certificate in a cytech ( cycle mechanics qualification ) which would expand my knowledge of bikes and repairs. I was told i would be on a 2week training and review to see if i was good enough to been an employer at one of the best retail chains in the country. i got the job success i was absolutley chuffed . So first day arrives im doing a 3 hour shift in the evening …. hi there im your sales manager all the usual about being top of sales.. great customer service. all the ”BS” …. so half an hour later i have been shown how to kinda use the till . sales manager -ok then you seem fine … im off home WTF!!!!!! what about my training….we will continue in the morning…. ( which happened to be saturday bank holiday )……. THIS IS WERE IT STARTED GOING DOWN F_HILL…………. two and a half years later i still work at halfords the BH i work in is only run by two of us,we are both only contracted to do seven hours a week getting paid only 5.24 p/h and on average work around 42 hours a week….we have spoken to deputy and store managers and they basically refuse to do anything about it ,both just say talk to the other one about it and aparently we are both not good enough to be given a full time contract.Oh yes my full on training YEAH RIGHT! . during the two years i have recieved no training what so ever just the occasional 5 min breif on how to use till system…everything about bikes i know i have had to learn through internet videos and magazines and practice on my own bike.There was an opening in department a few months back for cycle mechanic which was 5 days a week better pay and the hours suited me to the ground i asked if i could to a 2 week cytech course and they said no its pointless and cost company money ! FFS. Before any says why dont you leave if your unhappy… i already have a notice written but has anyone else tryed getting a new job in these current economical times… its harder than you think … so im sorry to anyone that has recieved poor customer service from me at my local store but try to understand that i havent had any management training so dont know how to deal with customer complaints ect.Im busting my balls everyday to try and serve everyone but when there’s only one of me try to run a fricken department you can understand that i get pissed off and rude…its none of the employee’s in my situations fault . its all the money grabbing suits at the head office that only care about making money and dont give a S#@t about there employees.In my honest opinion i think halfords is a terrible company and i feel for all the employee’s that are in the same situation, also to customers that have recieved poor customer service from HO and Branches. We try are best but when your promised all this training of course im going to look at you blankley when i dont know something. I have also tried to phone human resources on a number of times to explain situation . “SURPRISE SUPRISE” there either busy or dont answer the phone …… FML ….. Bring on my P45.

  • 5 June, 2011 at 10:50 pm

    I just wish there was a button to ‘like’ what fml just wrote as it is true for the parts and in car technology sections aswell, after 3 years working there I’ve have 1 four hour training course……

    ” that’s helpful thats Halfords ”

    Humm I look forward to seeing the day when this motto can be truly lived up to … Lol

  • 15 June, 2011 at 6:29 pm

    just enjoyed reading complaints, ha ha abusive customers they make my day, treat me like shit then i will treat you like shit simple as that. Sadly there are not enough hours in the day to train you to perfection, manager does his best but he has a work load to do and does not have enough time to train you. every one has some thing to do. Customers are meant to be our number one priorty but we cannot be in two places at once.reguardless of what people may think i love my job and helping customers. i put my hand up, i do not know every thing, but will find some one that does, i work long over my payed hours but this is because i like to finish what i started. For all of you that mock halfords staff, remember this, we dont make the rules, please make your complaints to head office because i would love for them all in their armarmi suits to come and live in the real world and do the job we do for the pay that we get. Remember this without us little people you wouldnt have the suits on your back, or the expensive payroll

  • 5 July, 2011 at 9:12 am

    Having just endured a complete lack of manners and good grace from the two youths lounging behind the fitting counter in the TELFORD (yes, that is TELFORD) branch, I can fully endorse earlier comment to the same effect.
    Being told in as few, brusque words as possible that the company have BANNED them from doing this particular job is no consolation. (It was to simply change a battery in a car key fob – yes I did explain that I was aware that the codes could be lost, but I would deal with that myself) And the oik in question having a broad grin on his face at the time hardly helped.
    Use Halfords again ? Not until hell freezes over, ta very much.

  • 21 October, 2011 at 1:19 am

    The blog was absolutely fantastic! Lot of great information which can be helpful in some or the other way. Keep updating the blog,looking forward for more contents…Great job, keep it up…

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