Last week I returned the DVD that I got from Harrods and left it with a chap called Ben. He assured me he would sort out the problem, but didn’t give me a receipt at all. I was to trust him on his word (and why wouldn’t I? This is Harrods after all…)
On Friday Ben rang me to let me know that the replacement DVD was in stock and that he would be sending it out to me free of charge. If all goes well I should have the DVD by the middle of next week – I’ll wait until Wednesday to see what happens, but I am continuing to be impressed by Harrods customer service!